The Simple Way To
Get Your PPI Refund

  • Experienced PPI Claims Team
  • Millions Refunded for Thousands of Happy Customers

PPI Claims FAQs

– What information do we require to make a claim?

The requirements are:

  • Lenders name
  • Account/Agreement Numbers***
  • Signed Letter of Agreement
  • Your Current Financial Situation (If your loan account is classed under DMP, IVA, or BANKRUPT)

***We have now negotiated new agreements with many of the main lenders that negate or drastically reduce the need for account numbers to start your claim. So if your credit agreement was so long ago that you can’t remember the details, it shouldn’t be a problem to get your claim started.

Contact us for full details. Please note that this arrangement is not available to individuals claiming by themselves.

– Can we obtain account numbers for you?

For the purposes of your banking security, we are not able to obtain account numbers for any third parties.

We can, however, provide you with contact details for whoever your lender is/was and also provide you with a template letter for you to forward in order to obtain your account number yourself.

As with the previous question, there’s a good chance that your account number won’t be needed to start your claim as we have negotiated a new agreement with many of the main lenders whereby either no account number is needed at all, or only one account number is needed for any account within the entire group.

For example, if you have an account number for your mortgage but have forgotten your account number for a bank loan you had several years ago and both accounts are managed by the same banking group, you can give us your mortgage account number and that will allow us to start your claim for mis-sold PPI on your bank loan.

– How long does a payout take?

Each PPI case that we take on involves a unique set of circumstances and challenges, which means the duration of each process may differ. We always work efficiently to take care of the process as soon as possible.

To give you an idea of how long PPI claims have taken in the past, we have had some cases take only 3 weeks to complete, but much of the process is in the hands of your bank or lender, so you should allow at least 8 weeks as a minimum.

– What are the fees?

The fee for successful claims is 25% of the refund amount +VAT.

For example, if you were awarded £1000 in compensation, the fee would be £250 + VAT, which comes to £300 in total.

If we find that you don’t have PPI or that it wasn’t mis sold, there is no charge.

– How do I get paid, is it a cheque or bank transfer?

There are 3 ways in which banks typically refund their customers:

  1. Directly via a cheque
  2. A bank transfer, or
  3. A reduction in the remaining balance owed on an existing loan or credit

The method of refund is entirely at their discretion.

It is crucial to be aware of your payment dues or any outstanding balance with a lender because they will use the payout, which they refunded you, to clear your remaining payments.

This means you may have to pay our invoice from a money source other than the money you received from the payment.

Here’s our fee breakdown guide:


– What can I make a claim for?

You can claim against any PPI policy on any finance agreement that has PPI on it such as a loan, credit card, mortgage, and car finance agreement. If you have been mis-sold the policy, you can make a claim.

If you would like to find out whether you have been mis-sold PPI, call us on Freephone phone or fill out our super quick form to apply online. You may be unaware of a PPI even when you have it.

– How do I know if I have been mis-sold PPI?

If any of the criteria in the checklist below fit your situation, you may have been mis-sold PPI:

  • Were you told at the loan agreement that PPI was included? You may have a PPI payment to claim if you were not told so.
  • At the loan/credit card agreement, were you told that PPI was ‘compulsory’? You may have a PPI payment to claim if you were told so.
  • At the loan/credit card agreement, were you fully informed about the terms and conditions of the policy? You may have a PPI payment to claim if you were not fully informed.
  • Were you unemployed or retired at the time of the loan/credit card agreement? You may have been paying for worthless unemployment cover that is included in the policy.
  • Were you self-employed when you took a loan? Check if the policy covers for payments if your business went bust and also your loan repayments. You may have a PPI payment to claim if you were not informed about the lack of cover.
  • Did you have any medical conditions at the time of the policy/agreement? Most policies do not cover your repayments if you could not claim due to pre-existing medical conditions. You may have a PPI payment to claim if you were not asked relevant questions or informed.
  • Do or did you have a  repayment balance with any of the following companies:
  • RBS
  • HSBC
  • Santander
  • Co-op Bank
  • Barclays
  • Lloyds
  • Alliance & Leicester
  • HFC Bank (owned by HSBC)
  • Swinton
  • Egg
  • GE Capital Bank
  • Redcats (Brands Ltd)
  • Hadenglen
  • Capital One Bank
  • Regency Mortgage Corp
  • Home & County Mortgages
  • Capital Mortgage Connections

These lenders have been either fined or have set-aside hundreds of millions of pounds for PPI refund applications. If you would like to find out whether you have a PPI claim and have the process started, fill out the secure online form or call us today on phone.

– How Much PPI Money Will I Get?

Your payout is proportional to the cost of the mis-sold PPI policy, the level of your debt on alongside the policy, and the term of the loan. There will be a difference in payouts for a PPI policy attached to a 5 year, £10,000 loan through RBS and a PPI policy with a Barclaycard.

The average payout is £2,750 per policy and you may have more than one PPI policy if you have made more than one loan/credit card agreement.

– How much PPI on a £10,000 Loan?

£1 per £100 of outstanding balance is the typical PPI charge, so it would be £100 per £10,000 of outstanding balance a month just for your PPI cover. PPI refund may add up to thousands of pounds over a five year period even if the monthly cost of the policy reduces as the balance reduces over time.

– Can I make a PPI claim against a policy on a borrowing I’ve finished paying back/defaulted on?

YES – you can make a claim if there was a mis-sold PPI whether you cancelled a PPI policy, finished repaying the loan, cleared the credit card, or defaulted on the borrowing.

– Can I make a refund claim against a policy that I have actually used?

YES – You may still have a PPI payment to claim because PPI can be mis-sold even if you have actually used it.

– How far back can I claim?

There is no restriction on how far back you can claim.

You may claim for a PPI payment if you have an access to all the necessary paperwork. Problems may occur if any necessary paperwork is missing.

If you are still repaying a loan/credit card agreement that is more than six years old, your lender should have all the necessary paperwork on the account. You can easily see how much you owe and have a higher chance of succeeding a refund claim.

If you have a PPI policy, why not find out whether you are entitled to a payout? To get the process started, fill out our secure online form or call us on phone.

– How do I know if I’ve been paying for Payment Protection Insurance?

Take a look at the breakdown of the payments section in your original loan agreement and see if there is (Accident, Sickness Unemployment) cover (ASU), Personal Loan Protection (LPL) and Loan Protection Insurance (LPI). If you do not have your agreement or do not understand it fully, call us on Freephone phone and speak to a one of our friendly advisors about getting your NO OBLIGATION assessment.


Oracle Legal Ltd.
9D Centurion Court, Centurion Way, Farington, Leyland, PR25 3UQ
Tel: 0800 031 6078
Fax: 0800 031 6078